SAT de Sony en NY.

[Peto]

¿Y eso solo se podría hacer desde USA? ¿O podría hacerlo directamente desde España? Uy que lío del monte pío.

Es lo que te comentan. Te dan uno de reemplazo por un modelo igual o comparable, que puede ser nuevo o reparado. En cuanto a si lo puedes hacer de aquí o no, si es el mismo modelo y si te dan uno nuevo o uno reparado, tendrás que solicitar el cambio pinchando en "Request Exchange". A partir de ahí, nos comentas lo que pone y te orientamos.

[Faisanes]

Los gastos de manipulación son $29.

El problema no es ese Faisanes, el problema es que no soy yo directamente la que voy a hacer la gestión, es una persona que ni me conoce a mí directamente. Se ha ofrecido a hacerme el favor, pero sería mucho más sencillo si sólo tuviera que llevar el lector a un SAT y recogerlo cuando le dijeran. De esta forma tiene que enviarlo por correo a una dirección, pagar con tarjeta de crédito el importe de los gastos, etc.

Para mí es una faena que sea este el método.

Comprendo, Hedera. Pero si lo llevara a un S.A.T., adonde fuera, igual desde ahí lo mandarían a otro lado (lo más seguro), y la reparación podría irse así a dos, tres, cuatro semanas o más. Con lo del cambio (con los radiadores de automóviles, no sé si conocerías esos tiempos, se hacía igual), la cosa puede ser cuestión de una semana o menos, visto lo diligentes que son en eso, en EEUUAA, no en vano tienen los mejores servicios postales y de mensajería y paquetería del mundo, desde siempre.

Un saludo.

[hedera]

Al pinchar en Request exchange, me sale toda esta parrafada:

Product Information
Model Number: PRS600
Purchase Date: 10/15/2009
Warranty Status: In Warranty - Parts Only
Exchange Service Cost: $29.00 (plus any applicable tax)




Exchange Service Information
Your unit is covered under an exchange program. The exchange is for the same or a comparable model. The replacement unit will be factory refurbished.
A refurbished unit is one which is not an original, factory fresh unit; for various reasons, it has been returned to Sony from a dealer or customer, or for some reason cannot be sold as "new". The replacement would have been through a complete re-work and inspection and, except for possible minor cosmetic flaws, returned to the original factory specifications. It is then repackaged with all of the accessories and supplied materials a new unit comes with.
The cost to exchange this unit under our Exchange Program is $29.00 (plus any applicable taxes). Return shipping is included in this price.
This quoted price is based upon the direct replacement model. Product availability and pricing may vary if the direct replacement model is not available. If this applies, You will be contacted by a customer service representative.
Based upon the information you entered, your unit appears to fall within the applicable In-Warranty period for parts. This limited warranty may only apply to products purchased from Sony or Sony Retailers. The price quoted above is for the labor portion of your exchange. If, upon examination, it is confirmed that your unit qualifies for in-warranty exchange, then no parts charges will apply. If your unit does not qualify for in-warranty repair according to the terms and conditions of the applicable warranty, then a parts and/or labor repair quote will be given to you.
Proof of purchase must accompany the unit for warranty coverage. Acceptable proof of purchase includes a clear copy of your bill of sale, invoice, or receipt.
All repairs are subject to the Terms & Conditions of the Limited Warranty.
Based upon the information you have entered, your unit appears to qualify for the Flat Rate pricing quoted above. Not covered under our Flat Rate pricing is the following:

1. Units requiring replacement of display devices*
2. Internal corrosion or moisture damage
3. Cosmetic parts **
4. Physical abuse.
5. Misuse or excessive wear. ***
6. Units older than seven (7) years from last market date.
7. Damage resulting from prior service.

If upon examination, it is determined that your unit does not qualify for Flat Rate pricing, then a parts and/or labor repair quote will be given to you. If you approve your estimate, payment must be made in order to proceed with repair. If you refuse your estimate, you can elect to have your unit disposed at our facility or your unit can be returned to you for a nominal fee. All repaired units will be returned to you with a 90 day part and labor warranty covering the entire unit.
During the course of the repair of your unit, it is possible that data, software or other materials stored or preserved on your unit will be lost or reformatted. It is your responsibility to backup any data, software or any other material. If you are not comfortable with performing this backup process, we suggest that you contact a service professional. Sony does not perform this type of service and will not be responsible for any damage or loss of material.
* Projection and TV picture tubes, optical blocks, Plasma panels and LCD panels
** Cosmetic parts (such as: cabinets)
*** Product used commercially or used in a manner other than intended or designed.

[hedera]

Y al pinchar en Create Online Service Request, solo me da opción de ZIP americanos, no me pregunta ni el país. Es decir, no acepta envíos de fuera de USA.

Repair Information
Model Number: PRS600
Purchase Date: 10/15/2009
Warranty Status: In Warranty - Parts Only
Service Cost: $29.00 (plus any applicable tax)




Repair Request Information

First Name / Last Name Address City / State / Zip Code - Select One - Manhattan Manhattanville New York New York City Ny City Nyc Email Address Home Phone Number Daytime Phone Number Best Time to Call - Select One - Morning Afternoon Evening Place of Purchase Product Serial Number Problem Description
(144 char max)

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Payment Information

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Note: Your credit card will not be charged until the repair is completed and your unit is ready for shipment. This site can only provide an estimate of the full cost of your repair or exchange, not including applicable taxes. After your service request is submitted, an email will be sent to you with the full cost including taxes.

Note: This site can only provide an estimate of the full cost of your repair or exchange, not including applicable taxes. After your service request is submitted, an email will be sent to you with the full cost including taxes. Please wait for this email before sending or bringing in your unit so that the correct payment amount can be included.

[Peto]

Pfff... Ni contempla el envío internacional. El tema de usar a un tercero es un engorro si la persona está de paso porque a lo mejor no lo puede traer de vuelta. Si va para quedarse, este sistema le permite hacerlo todo por correo, que es más cómodo. Tú se lo puedes hacer llegar embalado, a falta de franquear para que él solo tenga que indicar el remitente y mandarlo.

De cualquier manera, yo mandaría un mail a Sonystyle y cuéntales la peli, a ver si te dan alternativas...

[hedera]

Si, creo que les escribiré, en mi spanglish a ver que me dicen.

Esta persona vive allí, no está de paso, pero es que ni siquiera me conoce, y si ya me daba palo encargarle que fuera a un Servicio Técnico, pues enredarle en esta historia, que tiene que hacer un pago con tarjeta de crédito y toda la pesca, ya me parece un abuso excesivo.

[Peto]

Puedes intentar pagar con Paypal...

[surquizu]

Si el problema es el envío a una dirección USA, puedes contratar una en ww.myus.com. Yo tengo una que supongo aún estará activa (pagada y sin usar !!) te la ofezco sin problemas. Ellos reciben el paquete y lo reenvían a España.

[hedera]

Gracias por el ofrecimiento surquizu. No tengo ni idea de como funciona eso. Lo miraré bien, quizá sea la solución. Lo que no se es si admitirán el pago con una tarjeta española...

[Terisa]

Gracias por el ofrecimiento surquizu. No tengo ni idea de como funciona eso. Lo miraré bien, quizá sea la solución. Lo que no se es si admitirán el pago con una tarjeta española...

Si son como su tienda de ebooks sí